365英国上市官网-平台入口

365英国上市官网-平台入口

客户服务课程
客户服务课程

介绍了CRM
Develop An Exceptional 客户服务
How To Exceed Customer Expectations
Excellence in 客户服务
Certified 客户服务 Professional
Social Media and the Evolution Of 客户服务
CRM理论之间 & 实践
Motivational Techniques for 客户服务 Professionals
The Customer Complaint System: A Tool for 客户服务 Improvement
客户服务管理
Microsoft Dynamics CRM 2011 Installation and Deployment
Microsoft Dynamics CRM 2011 Customization and Configuration
Extending Microsoft Dynamics CRM 2011
Customer 满意度 and Loyalty
赢得服务游戏
How to Deliver An Outstanding 客户服务
Fundamentals Of 客户服务
How to Have a Successful Call Center
Motivational Techniques for 客户服务 Professionals
Secrets for Selling Over the Phone
客户服务 and Support Call Centers
Excellent 客户服务 On The Telephone
处理困难的 & 要求客户
How to Effectively Handle Customer Complaints
Building Rapport and Developing Relationships With Customers
The Customer's 'Perception' Is Usually Right
Creating a Customer Focused Culture
Creating an Environment of 客户服务 Excellence
Customer Research for 专业销售人员
客户服务 and Support Centers
How to Negotiate with Customers: Handling Unreasonable Demands
How to Think Like Your Customers Think
Sales Success Strategies for Prospecting and Cold-Calling
Social Media and the Evolution of 客户服务
Telephone Skills for Administrative and Front-Desk Professionals
Telephone Skills for 客户服务 & 专业销售人员
The Essentials of Front Desk Safety and 安全
Up selling without Fear: Locking Customers into Your Products
客户服务 In 实践
Exceptional 客户服务
Etiquette For Excellent 客户服务
The Customer Relationship Hierarchy
Communicating For Success - Understanding & 被理解
Coaching for Improved 客户服务
Building Powerful Relationships With Customers
Improve Your Telephone Skills - How To Win & 保持客户
Excellent 客户服务 On The Telephone
How Does A Company Improve Its Telephone Technique
Answering Incoming Calls Professionally
Making Outbound Calls Professionally
Questioning Skills For Improving Call Handling Time
Creating A Telephone Charter For Your Company
Creating Memorable First Impressions And Lasting Last Impressions
Designing A Professional 客户服务 Charter
Role Of Customer Relationship Manager (CRM) In Creating A Competitive Edge
B2B CRM & B2C CRM
Changing Times - The Impact Of Technology on CRM
Providing Quality to Customers
Calculating Customer Lifetime Value (CLV)
Identifying 'Perception Points' For Your Organization
Identifying Barriers To Providing Exceptional 客户服务
Understanding Different Customer Feedback Mechanism
Understanding Why The Happy 'Internal Customer' Is More Motivated To Provide
客户服务 & 商务沟通
Creating An Exceptional Service Recovery Mechanism For Enhancing Customer Retention
Using Customer Feedback To Innovate And Stay Ahead Of The Game
Creating A CRM Dashboard - What Gets Measured Can Be Improved
Learning From Case Studies - The Best 实践s In CRM
How To Create Customers For Life
Customer – Focused Innovation
Executive Negotiation: Bargaining For Advantage
客户服务 & 满意度
Outstanding 客户服务s
Facilities Management – Estate Management
CRM Customizing Fundamentals
服务的态度
Customer Relationship Management Sales
Sales Effectiveness, How to Cold call and Build new Customer
Time, Stress and Conflict Management
Understanding 客户服务
Appreciating the Legal Aspect of 客户服务
Transforming Customer Complaints into Opportunities
Managing Customer Expectation
How To Exceed Customer Expectations

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